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This terms & conditions written by Vietnam Bamboo Travel. It applies to all people who made travel booking to Vietnam Bamboo Travel. Once you have your booking with Vietnam Bamboo Travel, you are agreed with below terms of service
Tour Cancellation & Cancellation Fee
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
More than twenty (20) days prior to departure:
20% of the deposit or 100 US$ for the administrative fee
Less than twenty (20) days prior to departure:
Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.
Children Policy:
Children under 12 years are generally granted a reduction of 30% of the tour price, provided that they are accompanied by at least two full-paying adults and stay in the same room. An extra bed is fully charged as an adult.
Deposit & Payment:
A deposit of 20% of the tour price per person plus bank charges (credit card/ bank transfer processing fees) is required upon confirmation of your booking (If this amount is less than US$100, a US$100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
The remaining balance of the tour price (80%) shall be paid in Vietnam within 3 days upon arrival.
Unused Services:
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.
Responsibility:
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
Paradise Travel, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.
Refunds:
With Paradise Travel, you do not have to pay for anything you do not get as we have committed with you while making your reservation. Moreover, any kind of fault services under our control will be refunded to customers. Please do let us know if you are in one or all of cases below:
- Air - conditioner does not work at all
- Poor, rude or unreceptive tour guides and drivers
Validity:
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply. | 
